Contact US


Have questions about our electric bikes, orders, warranty, or partnership opportunities? We'd love to hear from you! Please note that our phone line is currently in its testing phase — for the quickest response, we recommend sending us a message via the form below. Our team typically replies within 1–2 business days.

We’re here to help

Get In Touch

Our phone line is currently in testing phase. For the fastest response, we recommend reaching out via email or submitting the form below — our team will get back to you within 1–2 business days.

Support & Hours
Legal business name: ELECOBIKE INC
Email: support@cemotoride.com
Phone: +1 866 751 8668
Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)

US Warehouse
Los Angeles, California, USA
Fast regional coverage with 2-day delivery zones.

By submitting your phone number, you consent to receive text messages from CEMOTORIDE regarding product inquiries and customer support. Message frequency may vary. You can opt out at any time by replying STOP. Message and data rates may apply. For help, contact us at support@cemotoride.com. View our Privacy Policy and Terms of Service.

FAQ for Contact us

FAQ (Top)

When will my e-bike ship?
Orders usually ship within 1–2 business days. Tracking will be sent by email.
What’s the warranty?
2-year warranty on key components. See Warranty Policy for details.
How do I become a dealer?
Please go to Dealer / Distributor and submit your info. Our team will contact you.
Do you have an affiliate program
Yes — join at Affiliate Program. Affiliate commission is 5%–10%, subject to your approved account terms.

Read more FAQ