Refund & Return Policy

At CEMOTORIDE, we want you to be fully satisfied with your purchase. This page explains our refund and return process, including timelines, conditions, fees, and how to start a return.

1. Return Window

You have 15 days after receiving your item to request a return. After this period, returns may not be accepted unless the item is defective or damaged.

2. Order Cancellations

You may cancel your order within 90 minutes of placing it. After that, cancellations follow these timelines:

In-stock eBikes: Processed within 5 business days.
In-stock Warranty Orders: Processed within 10 business days.
In-stock Parts & Components: Processed within 15 business days.

If you cancel before shipment and within the allowed period, you will receive a full refund.

3. Return Eligibility

To be eligible for a return, your item must be:

In the same condition as received
Unworn or unused
With original packaging and accessories
With proof of purchase

To start a return, please contact us at info@cemotoride.com.

4. Return Shipping Process

If your return is approved, we will send you a return shipping label and detailed instructions. Please send your return to:

Return Address:
CEMOTORIDE Returns Center
4250 Shirley Ave, El Monte, CA 91731
Phone: 626-216-0518

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

If the return is due to personal preference (such as changing your mind), customers are responsible for return shipping costs.

If the return is due to our error (damaged, defective, or incorrect item), CEMOTORIDE will cover the return shipping fees.

6. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@cemotoride.com so we can resolve the issue promptly.

7. Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, plants)
Custom or special-order items
Personal care products
Hazardous materials
Sale items and gift cards

8. Exchanges

To exchange an item, please return the original product first. Once approved, you may place a new order separately.

9. Refunds

We will notify you once your return is received and inspected. If approved, refunds are typically processed within 10 business days to your original payment method.

If you have not received your refund after 15 business days, please contact us at info@cemotoride.com.

Refund & Return FAQ

Q: How long do I have to return my item?

A: You may request a return within 15 days after receiving your order.

Q: Who pays for return shipping?

A: If the return is due to personal reasons, the customer covers return shipping. If caused by product defects or shipping damage, CEMOTORIDE covers the cost.

Q: How long does it take to receive my refund?

A: Approved refunds are usually processed within 10 business days after inspection.

Q: How do I start a return?

A: Please contact info@cemotoride.com before sending any item back.