CemotoRide Refund & Returns Policy

Return Window

We offer a 15-day return window from the date the item is delivered.

Return Eligibility

• Item must be unused, in the same condition, with tags/labels, and in the original packaging.
• Proof of purchase (order number and dated receipt) is required.
• Customized products, gift cards, hazardous materials, or items explicitly marked as non-returnable are not eligible.

Who Pays Shipping

• Customer-remorse returns: customer pays return shipping.
• Our error: Cemotoride covers return shipping.

How to Start a Return

1. Email info@cemotoride.com to request return authorization (RMA).
2. Provide order number, your name, photos/videos of the item and packaging, and the reason for return.
3. We will confirm eligibility and provide the return address/label.
4. Once the return is received and inspected, refunds are typically processed within 10 business days.

Contact

For all return inquiries, please contact us at info@cemotoride.com

Need repair or replacement instead of a refund? Please see our Warranty & Claims Policy.