Is CEMOTO Legit? Company, Warranty, Returns & Reviews
Short answer: cemotoride.com is CEMOTO's direct-to-consumer U.S. store. It publishes a 1-year limited warranty, a 15-day return window, free standard shipping to the lower 48 states, a U.S. returns address in El Monte, California, and reachable support (support@cemotoride.com, +1 866 751 8668, Mon–Fri 9 AM–5 PM PT). Below is what you can verify yourself.
Who is behind CEMOTO?
CEMOTO is built on manufacturing experience from CEMOTOBIKE, an electric bike manufacturer supplying distributors and partners (see About CEMOTO). CEMOTORIDE (cemotoride.com) is CEMOTO's rider-focused direct-to-consumer store; all retail orders, returns and warranty claims are handled here.
U.S. operating company: ELECOBIKE INC (legal business name, as listed on our Contact page). ELECOBIKE INC is a Colorado corporation founded in 2025.
U.S. warehouse & shipping
- Free standard shipping to the lower 48 U.S. states; no shipping to Hawaii, Alaska, Puerto Rico, P.O. Boxes, APO/FPO (Shipping Policy).
- "In-stock orders typically ship the next business day, unless otherwise noted on the product page." Carriers: UPS, FedEx and freight truck.
- U.S. warehouse: 528 Spanish Ln, Walnut, CA 91789 (Los Angeles area, California). Returns go to a separate address (see Returns below).
Warranty
"CEMOTORIDE provides a one (1) year limited warranty covering manufacturing defects in materials and workmanship." — Warranty policy
Claims: email support@cemotoride.com with proof of purchase/order number, contact info, clear photos or videos, and a written description. Shipping damage must be reported within 7 calendar days of receipt. Wear items (brake pads, tires, chains, etc.) are excluded.
Returns & refunds
"You have 15 days after receiving your item to request a return." — Refund & Return Policy
- Items must be unused, in the condition received, with original packaging, accessories and proof of purchase. Start at support@cemotoride.com.
- Return address: CEMOTORIDE Returns Center, 4250 Shirley Ave, El Monte, CA 91731 (authorization required first).
- Change-of-mind returns: customer pays return shipping; damaged/defective/incorrect items: CEMOTORIDE covers return shipping. Refunds typically within 10 business days.
- Refused delivery after shipment: 10% cancellation fee plus $150 return shipping (Shipping Policy).
What customers say
On-store reviews (Judge.me): across the store, 288 reviews with an average of 4.67/5; the CEMOTO D-Series listing shows 4.54/5 across 171 reviews (as of Oct 15, 2026). Some reviews carry Judge.me's "Verified Buyer" badge; quotes below note which.
"Got my bike and had some small problems but easy fix" — customer review, cemotoride.com
"I've had the bike for about three months now and besides my own recklessness the bike has been handling really well." — Verified Buyer review, cemotoride.com
"Order and delivery was perfect!! My grandson is 13 and Loves his new bike!!" — Verified Buyer review, cemotoride.com
Independent reviews: See our reviews on Trustpilot.
Intended use
CEMOTO electric dirt bikes are for off-road use on private land, tracks and authorized off-road areas, for riders 13+ with supervision and full protective gear. They are not street legal and no street kit is included unless a listing explicitly says so.
Contact
- Email (support, orders, returns & warranty): support@cemotoride.com
- Toll-free: +1 866 751 8668 (Mon–Fri 9:00 AM–5:00 PM PT; phone line in testing — email is fastest)
- Help Center: help.cemotoride.com
FAQ
Is CEMOTO (cemotoride.com) a legit store?
cemotoride.com is CEMOTO's direct-to-consumer U.S. store. It publishes a 1-year limited warranty, a 15-day return window, free standard shipping to the lower 48 states, a U.S. return address in El Monte, CA, and support at support@cemotoride.com / +1 866 751 8668.
What warranty does CEMOTO offer?
Per the Warranty policy page: a one (1) year limited warranty covering manufacturing defects in materials and workmanship; claims go to support@cemotoride.com with proof of purchase, photos/videos and a description.
What is CEMOTO's return policy?
Per the Refund policy: request a return within 15 days after receiving the item; items must be unused, in original condition and packaging, with proof of purchase. Start a return at support@cemotoride.com.
Where does CEMOTO ship from and to?
Orders ship free to the lower 48 U.S. states (not Hawaii, Alaska, Puerto Rico, P.O. Boxes, APO/FPO) via UPS, FedEx or freight. Orders ship from our U.S. warehouse in Walnut, California (Los Angeles area).
Are CEMOTO electric dirt bikes street legal?
No. CEMOTO D-Series electric dirt bikes are for off-road use on private land, tracks and authorized off-road areas, for riders 13+ with appropriate supervision and protective gear.